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 1800-121-2199 (Toll Free)

Terms and Conditions

  Member should be responsible for all transactions made under his/her name or account.

  Member must be 18 years of age or over and have legal capacity.

  Member should provide all the information with best of his knowledge and acceptance.

  www.alpfly.com cannot be used for speculative, false or fraudulent bookings.

  The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful or offensive via this website is expressly prohibited.

  Customer can avail one round trip in a month in our all packages.

  This plan is valid for 1 year and the customer can use his/her 10 tickets in 12 months only.

  The customer has to book his travel prior 21 days, and PNR will be issued before 07 days of travel. Only in Star and Star Privilege Plan customer has to book his travel prior 07 days and PNR will be issued before 48 hours of travel.

  There are no hidden charges. Prices are all inclusive of taxes and charges.

  The customer can book the date of his/her choice and it is our duty to make you travel on your preferred date.

  There is no option of flight/carrier selection by the customer. We at alpfly.com aim to serve you with the best flights available on your preferred date, as we are operating with leading domestic airlines of the country.

  We prefer to provide direct flight to the customer. If direct flight is unavailable at certain destinations, the flight with minimum halt time will be provided.

  As per availability, if the halt for a flight (for any destination) is more than 04 hours, then 02 tickets will be charged from the respective plan for one way.

  Please complete the registration by just filling a simple form available at www.alpfly.com.

Members do not have to worry about the card information getting into the wrong hands because your bank will authorize the transaction directly without any information passing to us. Modes are mentioned below :

  Online Payments are processed through an online payment gateway system for the following.

        Debit Card

        Credit Card - Customer can utilize the EMI options of the leading banks like HDFC, ICICI & Kotak Bank.

        Bank Transfer – It can be done through NEFT / RTGS.

  Cash (Collection/Deposit).

  Cheque (Collection/Deposit/Courier) – Customer will be entitled to use the plan once the Cheque gets honoured.

        **Collection charges for every cash/Cheque would be ₹ 150.

        **Collection is applicable only in Delhi/NCR.

Alpfly Member can utilize the services once the payment has been confirmed. If you do not receive any confirmation from Alpfly within 24 hours, please feel free to contact our customer care at 1800 – 121 – 2199 or mail us at traveldesk@alpfly.com.

  Alpfly Member should send email request from the registered email address to make any amendment for his/her issued ticket.

  Once ticket is made and PNR is provided to you, the ticket amendment will be subject to availability of new flight / date.It can also cost as per Airlines Terms and Conditions + Alpfly Service Fee.

  If airline fare rules states that the ticket is non-changeable then amendments on the same ticket cannot be made.However a new ticket can be issued under the plan purchased from Alpfly.

  Alpfly Member can cancel the membership at any time within 21 days of purchase.

  Cancellation can be done only by Alpfly Member from the registered account ID or contact number. Cancellation request can also be done through Alpfly login id.

  Once plan is purchased, and no ticket is issued, then 90% of the package amount will be refundable, rest 10% is the cancellation fee.

  Once plan is purchased and any ticket is issued, then the entire plan is non-refundable.

  Once ticket is made and PNR is provided to you, the ticket becomes nonrefundable in case of cancellation.

  Refund will be processed through the same online mode in 10 to 15 days.

  Members can carry baggage and their personal belongings as per Airlines Rules and Regulations.

  Special service requests depend on flight’s rules and regulations and subject to availability. **T&C Apply.

Destinations which we are not operating.

  Andaman & Nicobar

  Aurangabad

  Bhopal

  Jodhpur

  Kullu

  Lakshadweep

  Leh

  Surat

  We will always endeavour to resolve all complaints on priority basis. For further assistance, you can write us on customercare@alpfly.com, or you can call our toll free number 1800 – 121 – 2199.

  If any Disputes occurs, would be handled under the Delhi Jurisdiction.